Thank you for shopping with us! As a small, local business, we are dedicated to providing a diverse selection of high-quality products. Please read our return policy carefully to ensure a smooth return process.
You may return items within 14 calendar days of receiving your order. Make sure your return package is postmarked within this period. Unfortunately, we cannot accept returns after this 14-day window.
Upon receiving your order, please inspect it promptly. Should you believe an item is defective, kindly notify us within 3 business days from receipt. Unfortunately, we cannot address issues reported after this period.
In the event of incorrect items or missing items in your order, please contact us immediately so that we can rectify the situation promptly. We apologize for any inconvenience caused.
Contact Our Customer Service Team At: orders@theindigoiris.com
To qualify for a return, items must be in their original condition, with ALL original tags still attached. Items must be unworn, unwashed, free of odors, animal hair, and any signs of damage. Additionally, items must be free from makeup or deodorant stains, perfume, cigarette smell, or any other marks. If items do not meet these criteria, they will not be accepted for return, and you will be responsible for shipping costs if you want the items sent back to you.
All returns will be issued as store credit, which can be used both in-store and online. Store credit does not expire. We do not offer cash refunds. All jewelry and accessory purchases of any kind are final sale. Sale items, including clearance items are final sale and cannot be returned. No exceptions will be accepted.
To initiate a return, please use our ReDo Returns portal. Customers are responsible for all shipping costs. Ensure you include the packing slip with your return. Returns will be processed within 3-6 business days once received.
For in-store purchases, items can be returned to our showroom location within 14 days, provided they have tags attached and meet our return criteria. Items purchased as gifts (in-store only) will receive store credit only, with tags attached and a gift receipt.
For online purchases, items can be returned to the store for store credit or mailed back to us for store credit.
Please note that color variations due to monitor resolutions, photography lenses, and lighting are not considered defects. Customers are responsible for return shipping in these cases. For local pickups, the 14-day return window starts from the date the order was placed, not the pickup date.
As a small, local business, we strive to bring fresh, new items into our store daily. Our customers appreciate the variety of products we offer, rather than large quantities of the same item. Because of this, our product turnover is approximately 14 days.
Thank you for your support and understanding. If you have any questions, please feel free to reach out to our customer service team at orders@theindigoiris.com or give our showroom a call at 239.371.9146
About ReDo Returns Portal
RE:DO is a third party returns portal that works with us to create a seamless returns transaction. A charge of $1.98 is automatically added to every cart, you do have the option to delete from cart at check out. This is a non-refundable charge from RE:DO that gives the client 'unlimited returns' for their order at no additional cost. This means RE:DO will provide as many labels per order as needed, without any additional charge from the $1.98 originally at checkout.
If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no additional cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our Returns Portal at no additional cost to you.
RE:DO still abides by our return policy stated above.
The client has the option to remove RE:DO from their cart. If you didn't checkout with Re:Do, you will still go through our returns process like normal and purchase a label through them with discounted shipping rates saving you time and money!